Job Details 

Fred Thomas MP is looking for an experienced, motivated & compassionate team player to join his constituency team as a Caseworker to work 25hrs per week Mon-Fri from his local office in Plymouth Moor view with 2 days (Monday and Wednesday working at home)*  

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You’ll be part of a small caseworker team within the mutually supportive wider constituency team, and should have a high level of commitment to successful outcomes for constituents, and sympathy and understanding of the issues and opportunities facing residents of Plymouth Moor View. 

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*A five day working pattern is essential, although specific hours may be negotiated.  

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Key Responsibilities 

• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face, and provide timely ongoing communication 

• Gather relevant information to assist with resolving cases. Log all cases; monitor progress and ensure all identified actions are taken 

• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with parliamentary and local policies and procedures 

• Draft high quality written responses to constituents  

• Ensure records are kept and information managed confidentially in line with current data protection legislation and GDPR 

• Attend constituency meetings, and participate in information sessions, local surgeries and other meetings – take minutes/notes if required and follow up actions as appropriate 

• Provide policy and campaign responses to constituents, making links between casework and policy developments in order to inform constituents of progress 

• Use MS Office to a high standard (most usually Word and Outlook) and develop skills in bespoke 'Caseworker' software to record and monitor own caseload  

• Perform general administration tasks in support of the Member and Office Manager, contributing to the smooth running of the office. 

• Perform any other reasonable duties as may be necessary from time to time 

• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally. 

 

 

Person Specification 
 
Essential 

 

• Experience in a customer-facing role or IAG role (information, advice and guidance), including supporting individuals from diverse backgrounds 

• Experience in public service, casework or a related field, including working with individuals, communities and people facing disadvantage 

• Demonstrable knowledge of advice services in areas such as housing, benefits or education, and ability to further develop this knowledge 

• Excellent written and verbal communication skills, with a professional, empathetic and approachable manner and clear writing style 

• Strong organisational skills with the ability to manage competing priorities and deadlines 

• Ability to analyse complex information, identify key issues, find solutions and manage a varied caseload, with appropriate support where needed. 

• Good IT skills, including Microsoft Office, Teams, SharePoint, and willingness to learn new systems such as casework software 

• Ability to work collaboratively in a small, fast-paced, close-knit team 

• Ability to work sensitively with constituents, including those who may be distressed, while maintaining personal wellbeing and seeking support where appropriate 

• Willingness to undertake training and development to meet the casework needs of constituents 

 

Desirable 

• Full driving licence and access to a vehicle 

• Experience using casework management software 

• Understanding of the role of an MP, local & central government, & the voluntary sector. 

• Relevant vocational qualifications for the role such as NVQ 3 Information Advice and Guidance, NVQ 3 in Customer Service or demonstrable equivalent experience. 

 

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO).  

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MPs pay staff in accordance with IPSA guidelines 

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Salary £21,000.00 per annum actual (Full Time Equivalent approx £31,000) 

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Please read the full JD and Person Spec for the role, if it is of interest or you have specific questions or requirements, please contact Fred.Thomas.mp@parliament.uk  

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Fred Thomas MP is an equal opportunities employer and will make any reasonable adjustments to interview arrangements to enable a wide range of individuals to access this opportunity. 

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Start date is immediate subject to notice period & security clearance of the appointed candidate. 

 

HOW TO APPLY: 

Please send your c.v. and a supplementary letter of no more than 2 sides, detailing how your skills and experience meet the specifications for this role and your reasons for applying, to Fred.Thomas.mp@parliament.uk 

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Closing Date: Midnight Sunday 21st June 2026 

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Please note, if you do not hear from us by Thursday 25th June, you have not been selected for interview on this occasion. 

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Interview/Start Dates  

Initial Interviews, including competency tests, will be held on Monday 29th June 2026, There will be a further interview for the final shortlisted candidates with Fred Thomas MP on Wednesday 1st July before confirmation of appointment.