My Contact Policy:​

My office receives over a thousand emails a week and each is read and carefully noted. They are actioned as follows:

   

Constituents seeking my help  

I always prioritise residents above all else, and my team aim to respond within 10 working days. Please check your email includes all the following details so we can act quickly:  

 

Your full name  

Your full home address including postcode  

A contact phone number  

A brief summary of your issue  

Have you contacted Plymouth City Council? For local issues we may be unable to help unless you have followed council procedures. Examples include potholes, traffic issues, fly tipping and waste services. 

  

Constituents asking my views on policy and legislation  

Please confirm you are a constituent by including your full name and address. Your emails are read and your views carefully noted. I have a small team, focussed on helping residents with issues, which is my priority, and I will provide a response when the casework allows. Thank you for your understanding.  

  

Autogenerated campaign emails and petitions  

I receive a great number of petitions, links, briefings, opinions, and requests to attend Parliamentary debates or drop ins. Your email may not receive a response, but I am extremely grateful you have shared your views with me, they are carefully read and noted.  

  

Courtesy policy: While I welcome robust debate, e-mails which fall short of standard courtesy may not receive a response from me, and may be treated as harassment.  

  

Urgent help: My inbox is monitored during office hours and my phone line is open 10am-4pm Mon/Tue/Thu/Fri. Should you need urgent help, there are many excellent organisations available:   

  

If there is a risk to life, call Fire, Police, Ambulance: 999  

Devon & Cornwall Police non-emergency: 101  

NHS Medical Advice non-emergency: 111  

NHS Mental health crisis support: 111 and select Mental Health Option  

South West Water for leak/burst pipe on road or pavement: 08443462020  

National Gas Service Emergency Line: 0800 111999  

Electrical Emergency Line: 0800 365900  

Citizens Advice Plymouth: 08082787910  

The Zone Advice and support for young people:  01752206626  

Shout 85258 – Text service for those struggling to cope: TEXT Shout to 85258  

Harbour – advice and support around drug and alcohol issues: 01752 434343  

PATH – Support with housing issues and homelessness: 01752 255889  

  

These services and more can be found in the Plymouth Online Directory